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Oyili Outsourcing

//WE'VE
TRUSTED BY

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WHY OYILI

Most outsourcing gives you hands. Oyili gives you an operating layer

  • SOPs, SLAs, and QA built in from day one, so your business runs with less friction, not more chaos.

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    Task Success Target

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    Operating Pillars

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    GMT+1 Delivery Time Zone

SERVICES

Four Pillars, One External Team

IT STAFFING

IT STAFFING

Dedicated developers who build and ship product inside your stack, fluent in JavaScript, Python, and modern frameworks.

01

  • Product development & engineering
  • Feature builds & shipping
  • Support & Integrations (secondary)
  • QA & release support
CREATIVE & CONTENT

CREATIVE & CONTENT

Turns whatever you already have, a call, a webinar, a half-finished idea, into a steady drumbeat of on-brand content.

02

  • Long-form repurposing
  • Graphics & captions
  • Scheduling & publishing
  • Brand voice QA
CX DESK

CX DESK

Reliable Tier-1 coverage across chat, email, and voice, with clear human escalation paths.

03

  • Chat, email & voice triage
  • Clear human escalation paths
  • FRT & CSAT tracking
  • Light automation for repeat questions
OPERATIONS AS A SERVICE

OPERATIONS AS A SERVICE

Your inbox, calendar, CRM hygiene, and pipeline, run as a managed operating layer with a weekly KPI pack.

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  • Ops VA Pods
  • Revenue Ops Assist
  • Weekly KPI dashboard
  • Outcome-based SLAs

OUR VISION

Every pod we build
starts with SOPs, SLAs, and a documented workflow
deep understanding of your operation

We're an operations partner focused on structure, accountability, and reliable delivery. Our pods don't just add hands, they run outcomes.

CX Desk Coverage

CX Desk Coverage

Reliable Tier-1 coverage across chat, email, and voice, with clear human escalation paths and weekly SLA reporting.

  • <2h

    First Response SLA

  • 98%

    Task Success Target

  • GMT+1

    Delivery Time Zone

Ops VA Pods

Ops VA Pods

Your inbox, calendar, and CRM hygiene, owned as a managed outcome and reported back weekly, not a pile of unmanaged tasks.

  • 2-week

    Paid Pilot

  • Weekly

    KPI Dashboard

  • Outcome

    based SLAs

Creative & Content Studio

Creative & Content Studio

Turns whatever you already have into a steady stream of on-brand content, on a schedule you don't have to manage.

  • Weekly

    Production Cadence

  • 100%

    Brand QA on Every Asset

  • Tracked

    Turnaround Time

PROCESS

From First Call
To Running Pod

A clear, repeatable path from discovery to a pod that reports back every week.

Book a Discovery Call
Discovery Call
//01

Discovery Call

We learn about your goals, tools, volumes, and the work that keeps slipping through the cracks.

Pilot Proposal
//02

Pilot Proposal

Within 48 hours, we send a scoped 2-week paid pilot with clear success criteria, not a generic sales deck.

Pilot & Onboarding
//03

Pilot & Onboarding

Your pod is assembled, onboarded to your tools, and starts working to documented SOPs.

Scale & Report
//04

Scale & Report

Once the pilot proves the fit, we scale the pod and report on agreed KPIs every week.

Structured Structured Structured Structured Structured Structured Structured Structured Structured Structured Structured Structured Structured Structured Structured Structured Structured Structured

Accountable Accountable Accountable Accountable Accountable Accountable Accountable Accountable Accountable Accountable Accountable Accountable Accountable Accountable Accountable Accountable Accountable Accountable

THE DIFFERENCE

Why Businesses Choose Oyili

Other Agencies

  • Generic outsourcing with no structure
  • Hands added, not an operating layer
  • No documented SOPs or SLAs
  • Coverage disappears when one person leaves
  • Little to no QA on delivered work
  • Time zones that fight your business hours
  • Rigorously vetted talent, not a resume pile
  • English-first, GMT+1 delivery from day one
  • SOPs, SLAs, and QA built into every pod
  • Lead-bench model, so no pod depends on one person
  • 5% random task audits and weekly scorecards
  • Security fundamentals honestly stated

HOW YOUR POD IS STAFFED

The People
Behind Every Pod

Pod Lead

Pod Lead

Owns your SLA & weekly report

Associates

Associates

The hands-on operators in your tools

QA Lead

QA Lead

Runs the 5% random audit

We're Searching
For Talent

We're always looking for skilled developers, creatives, and operators who take ownership of their work.

Apply Now

MILESTONES

Building Toward Consistent Delivery

NOW

2-week paid pilots open for new clients

We are onboarding new US and UK clients through short, scoped pilots with clear success criteria agreed up front.

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2-week paid pilots open for new clients
ONGOING

University & 3MTT partnerships, building our vetted talent pipeline

Partnering with universities and the 3MTT programme to source, test, and train skilled talent before they join a client pod.

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University & 3MTT partnerships, building our vetted talent pipeline
TODAY

Security fundamentals in place

RBAC, NDA & PII training, password vaults, MDM, and audit logs, standard across every pod today.

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Security fundamentals in place
FOUNDED

Oyili Outsourcing launches

Oyili Outsourcing launches to serve US and UK businesses across IT Staffing, Creative & Content, Customer Experience, and Operations as a Service.

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Oyili Outsourcing launches
Daniel Lewis
Michael Roberts
Jason Ward
Daniel Lewis
Michael Roberts
Jason Ward

Beyond expectations

"Working with this team completely transformed our business workflows. Their automation systems and AI solutions helped us improve efficiency beyond expectations."

Daniel Lewis

Founder, Lunaris Coffee Co.

Professional experience

"They delivered intelligent AI solutions that aligned perfectly with our business goals. Communication was seamless from start to finish — truly a professional experience."

Michael Roberts

CEO, Axis Legal Group

Genuinely love

"Their AI workflow strategy was smart, efficient, and easy to scale. They quickly understood our operations and built systems that genuinely improved productivity."

Jason Ward

Product Manager, Brightly Studio

Beyond expectations

"Working with this team completely transformed our business workflows. Their automation systems and AI solutions helped us improve efficiency beyond expectations."

Daniel Lewis

Founder, Lunaris Coffee Co.

Professional experience

"They delivered intelligent AI solutions that aligned perfectly with our business goals. Communication was seamless from start to finish — truly a professional experience."

Michael Roberts

CEO, Axis Legal Group

Genuinely love

"Their AI workflow strategy was smart, efficient, and easy to scale. They quickly understood our operations and built systems that genuinely improved productivity."

Jason Ward

Product Manager, Brightly Studio

WHY CHOOSE US

Built to Run
Without You in Every Task

Outcome-Owned Pods

Outcome-Owned Pods

Every pod works to agreed outcomes and SLAs, not an open-ended task list.

Lead-Bench Coverage

Lead-Bench Coverage

Backup from our bench means work continues when someone is away. No pod depends on one person.

Weekly Reporting

Weekly Reporting

A scorecard every week shows what was delivered, how it performed, and what needs your input.

Start Small, Scale Deliberately

Start Small, Scale Deliberately

Begin with a 2-week paid pilot, then add capacity or pillars once the fit is proven.

ENGAGEMENT MODEL

Start With a Pilot,
Scale With Confidence

Paid Pilot

Available Now

One pod, one outcome,
two weeks to prove the fit.

Scoped / 2-week pilot

  • Discovery call & workflow mapping
  • Pilot proposal within 48 hours
  • Success criteria agreed up front
  • Dedicated pod lead
  • SOPs documented as we go
  • QA audit on delivered work
  • Weekly KPI scorecard
  • No long-term commitment

Managed Pod

After Your Pilot

Ongoing, fully managed
capacity that grows with you.

Custom / month

  • Dedicated squad or pod
  • Pod lead owns your SLA
  • Lead-bench backup coverage
  • 5% random QA audits
  • Weekly scorecard & monthly review
  • Recruiting & payroll handled
  • Add pillars as you grow
  • Overlap with US & UK business hours

FAQS

Before You Get Started

Absolutely. Most clients start with one pod and one clear outcome. You can add pillars later as your needs grow; there's no bundle requirement.

Most engagements start with a 2-week paid pilot, with clear success criteria agreed up front before we scale.

Staffing. Your squad or pod works exclusively inside your team and tools. We handle recruiting, payroll, and backup coverage; you direct the work.

Every pod works with role-based access, NDA & PII training, password vaults, managed devices, and audit logs. If you have specific requirements, we'll walk through them on the discovery call.

Book a discovery call. We'll talk through your pain points, tools, and volumes, and come back within 48 hours with a 2-week paid pilot proposal.